COVID 19 Outbreak

First of all we would like to re-assure all of our existing customers that we are only a phone call away and we will continue to respond to any emergencies that come our way. Below shows a list of what would be classed as an emergency:

• No hot water
• No heating
• Smell of gas
• Uncontrollable water leak
• Toilet not flushing (ONLY IF THERE IS 1 TOILET IN THE HOUSEHOLD)

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Please bare in mind the list above is only guidance as to what an emergency situation would be, if you are in doubt please phone us on 01492 440088.

LANDLORDS PLEASE READ BELOW

As of 24/03/2020 15:00.  It is still a mandatory requirement to have your gas appliances in rented accommodation safety checked every 12 months. This situation is currently being reviewed by Gas Safe and HSE. They are currently communicating with the cabinet to postpone gas safety checks for the upcoming weeks but as of yet this has not taken place. Please visit the link below for more information.

GAS SAFE UPDATES

As a company we have taken the following precautionary measures before we attend any job. If any of these measures are breached we will unfortunately be unable to attend. This is to protect ourselves, family and other customers. This is in correspondence to the government guidelines, please see below.

1. Have you been abroad in the past 14 days?
2. Is anyone in the household showing symptoms i.e. new cough, high temperature etc?
3. Is anyone in the household self isolating?
4. Are you happy for the works in question to take place?
5. We will maintain a 2 meter distance from any person in the household and this will have to be obliged by everyone
6. All surfaces where the works will take place need to be wiped down and cleaned (with anti-bacterial substances if possible) before engineer attendance

If you apply to any of the questions above we will unfortunately be unable to attend for 14 days. If there is an emergency please phone 01492 440088 and we will advise on other methods of making safe without us being in attendance, if this is not possible we will provide further advice.

For more information on the Coronavirus and updates from the government please Click Here.

As a result of this outbreak we have also provided an instant messaging service on our website (Facebook messenger) to answer any questions you may have about what qualifies as an emergency situation, this service is linked to multiple engineers who will be happy to help. We wish everybody good luck and as a country we will unite and eradicate this virus. Thank you